Technology Acceptance under Contingent Authority Adoption Decisions
Prior research has documented that perceived usefulness and ease of use are important determinants of individuals' decisions to adopt new information technologies (ITs). However, in the organizational context managers are often faced with situations where they must implement a new information technology that the targeted users did not endorse or which conflicts with extant systems, culture, or competing organizational agendas - and thus the users may not hold favorable perceptions of the technology's usefulness or ease of use. In this context there is limited research that deals with what managers can do to influence employees' acceptance and effective utilization of new information technologies. This research attempts to fill that gap by evaluating the implementation of a new healthcare information technology (HIT) in the primary care clinics of a large federally funded medical center. The compatibility of the technology with the providers' workplace values and work processes, the providers' perceptions of the technology (ease of use and usefulness), and the climate for implementation are investigated as determinants of technology acceptance. Our findings have important implications for actions managers can take to increase employee acceptance and utilization of new information technologies.